privacy policy & cookies

What’s in this policy?

This policy tells you:

- what information we might collect about you,

- how we might use that information,

- when we might use your details to contact you,

- what information of yours we might share with others,

- your choices about the personal information you give us

2. What does this policy cover?

This policy covers the services that are offered by Active Hub and sometimes it covers services offered by parts of our organisation that operate as separate companies. Such as:

3. How do you protect my personal information?

We’re strongly committed to keeping you and your family’s information safe. And to do this we design our services with your safety in mind. At the same time, no service can be completely secure — if you have any concerns that your personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.

 4. Where we store your information?

Some companies that provide services to us run their services from outside the European Economic Area. We do not participate in such practises. In the clinic, we use PractisePal for recording medical notes, creating appointments and your personal data. Please understand that we have no professional business partnership with PractisePal. They only provide us with the necessary tools to operate the Active Hub Clinic and PractisePal will have their own cookie and privacy policy. If you have any concerns with how they use and store your personal data, Please visit their website. http://www.practicepal.co.uk/privacy-policy/

4.1 We use sumup, to process payments in clinic:

a. We use sumup to process payments. The only card information we keep a record of is the last four digits on the front of the card. No different to what you see on all receipts you get from shops, cafes, restaurants , etc., This is not a voluntary action to keep a record of this information and is down to the system which sumup provides us.

b. When making a phone payment, we will ask for all the relevant information we need to process this payment. However, this is a one time action and we do not have access to or store all the information provided. We are only able to see the last 4 digits of the card used, once the payment has been successful. sumup’s privacy policy can be viewed here: https://sumup.co.uk/privacy/

c. We use Paypal to process payments online shop. Paypal have their own privacy policy which you can read here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

 5. What types of personal information does Active Hub collect about me?

We collect any data about you that only you have provided to us, Such as:
Data collected on the sign in sheet. These are stored in a secure and locked cupboard within the building and can be viewed upon request.

a. Device information: Devices are lots of things like:

- your computer
- your mobile
- your TV
- your tablet
- your voice-enabled device

b. We automatically collect some technical information from these devices and web browsers even when you’re not signed in to a customer account. This might include:

- IP (internet protocol) address
- device ID
- appID
- vendor ID

c. when you visit our website, this information is automatically collected. Every device has its own unique IP Address. Website cookies will use this information to provide you with a more streamlined viewing experience online. You can choose to accept certain cookies when you visit our website like...

- Information on your activities outside Active Hub when you talk about us.
- Like if you’ve mentioned us in a Twitter post, we’ll collect your Twitter handle.

6. How long will active Hub keep my personal information?

When you give us any personal information we’ll let you know how long we’ll hold it for. And always stick to these principles:

We only hold your information for as long as we do the activities we told you about or have a valid reason to keep it. We think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements. We design our services so that we don’t hold your information any longer than we have to. All medical information will be held for 10 years or upon request of erasure. This is subject to medical laws and legislation and will be discussed with our solicitors once a request of erasure is made.

7. How can Active Hub use my personal information?

We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:

- the law says its fine to use it, and it fits with the rights you have.

a. We use your information for these types of things:
- To deliver our services and to provide you with information about them.
- To deal with your requests, complaints and enquiries.
- To personalise services and give you things more tailored to your tastes.

8. When will Active Hub use my information to contact me?

We might use your information to contact you about different things, like:

- To update you on any changes to our policies, practices and Terms of Use.
- To check with you about any service or activity you’ve signed up for. 
- To answer you when you’ve contacted us, or to respond to a comment or complaint.
- To invite you to take part in surveys about our services, which are always voluntary For marketing purposes.

We’ll only contact you when we need to or when you’ve given us permission.

9. Will I be contacted for marketing purposes?

We’ll only send you marketing emails if you’ve opted into an email list.

10. When does Active Hub share my personal information with others?

We’ll never sell your personal information! The only way your information would be seen (not sold) by others is when:

- When you tag Active Hub in social media using the @ symbol and the # symbol.
- Like a post or a comment which the public can see.

We make sure that your personal information is looked after with the utmost care. We do not use external companies to handle your information.

11. Why do we collect information about you in the first place?

We keep information about you so that we can:

- Get the right services for you.
- Plan and improve our services.
- Keep in touch with you.
- We’ll always tell you why we’re collecting your personal information.

We’ll explain why and how we use it and for how long. It’s called a “privacy notice”. And if we need your parent or guardian’s permission we’ll give you clear details about what’s needed at the time. We can only use your personal information if we have a valid reason

12. You’re in control of how we use cookies and tracking. 

Cookies are bits of data that are stored on your device. Some things on our websites wouldn’t be able to work without these cookies. So they’re always on when you visit us. We use cookies and tracking to make things easier for you.

You can switch off some cookies and similar tracking technologies using your browser settings and also by opting in to allowing us to use cookies on your device.
Cookies are used:

- To remember information about you, so you don’t have to give it to us again. And again.
- To keep you signed in, even on different devices.
- To help us understand how people are using our services, so we can make them better.
- To find out if our emails have been read and if you find them useful.

13. What are my rights?

Remember, you’re in control of your personal information. You have the right to:

- Request a copy of your information.
- Not let robots make big decisions about you.
- To ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes.
- To change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails or turning off personalisation.

Bear in mind, sometimes we might not be able to help. Like if the law tells us we can’t. A few things on our websites wouldn’t work without some cookies. Tech people call these “strictly necessary cookies”. They’re always on when you visit us. But we want to use others like functional, performance and advertising cookies to make your experience more enjoyable. We’ll only use them if you’ve agreed. You can always change your mind.

14. How long do cookies last?

Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so that they’re there when you come back.
 

a. How do I control my cookies and tracking?

When you first visit us, we’ll tell you about our cookies and ask you to agree if we can use them. You can always change your mind by going to your settings. Another way to control some tracking is in the settings on your device.

15. How will I find out about changes to this policy?

We update this policy sometimes. If we make important changes, like how we use your personal information, we’ll let you know. It might be a notice or an email. If you don’t agree to the changes, then you can always stop using our services, delete your account and stop giving us any more personal information. We’d be sorry to see you go.

16. How can I contact Active Hub?

Find out more and contact us about your rights. For any other questions or comments about this policy contact us: 

 - by email — tom@activehub.org.uk
 - by post – 72 Wilson Street, Derby, DE1 1PL
 - by telephone – 01332 492311

If you’re outside the UK:

     - by email — tom@activehub.org.uk

 - by post – 72 Wilson Street, Derby, DE1 1PL

 - by telephone – 01332 492311

© Active Hub 2020