Clients using insurance premiums to pay for their physiotherapy treatment at Optimum have told us they look for not only the best care - but for seamless work with their insurance company of choice.

Our Optimum physiotherapists are dedicated to providing the best care and support to our clients and we understand the importance of a hassle-free process for our clients with companies like AXA, Aviva, and Vitality to name a few.

If you are considering coming to Optimum for work that has been agreed by your insurance provider, here’s exactly how we collaborate with them.

Verification of Coverage: When a client with insurance coverage from AXA, Aviva, or Vitality approaches us, our first step is to verify their insurance policy. We meticulously review the client's policy to understand the extent of their coverage, including the specific physiotherapy services that are included.

Tailored Treatment Plans: Once we have a clear understanding of the client's insurance coverage, our physiotherapists develop tailored treatment plans. These plans are designed to not only address the client's injuries but also align with the guidelines and requirements set by the insurance company. This ensures that the treatment is both effective and compliant with the insurance terms.

Documentation and Reporting: Optimum Derby maintains detailed records of each client's progress and treatment. We understand the importance of thorough documentation for insurance claims. Our physiotherapists provide comprehensive reports, including diagnosis, treatment methods, progress updates, and any other relevant information required by the insurance company.

Coordination and Communication: Effective communication is key when working with insurance companies. Our physiotherapists regularly communicate with the insurance providers to keep them informed about the client's progress, any changes in the treatment plan, and estimated timelines for recovery. This ensures transparency and helps in streamlining the claims process.

Streamlined Billing: We aim to simplify the billing process for our clients. Our administrative team works closely with the insurance company to handle the billing and claims submission. This minimises the administrative burden on our clients and ensures that claims are processed efficiently.

Advocacy for Clients: In cases where there may be disputes or questions regarding coverage, our physiotherapists act as advocates for our clients. We work diligently to ensure that our clients receive the full benefits they are entitled to under their insurance policy.

Continuous Support: Our commitment to our clients extends beyond the treatment sessions. We provide continuous support, including follow-up care, guidance on rehabilitation exercises, and advice on maintaining a healthy and active lifestyle. This ongoing support is essential for a full and sustained recovery.

Our goal is to help clients get back to doing what they love safely and efficiently, with the peace of mind that their insurance is there to support their journey to optimal health and performance.

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